Matrix A Curl Can Dream Weightless Moisture Shampoo & Conditioner 33oz

✅ Return and Refund Policy – Hair Hustler Zone

At Hair Hustler Zone, we are committed to providing quality products and a seamless customer experience. If you're not fully satisfied with your purchase, you may request a return according to the guidelines below.

🔁 Return Eligibility

• Returns must be requested within 14 days from the date of delivery.
  
• Items must be new, unused, and in original packaging with all original tags, seals, and accessories included.
• A valid proof of purchase or order number is required.
• All return requests must be submitted in advance to: contact@hairhustlerzone.com.
• Items returned without prior authorization will not be accepted.

🧾 Damaged, Incorrect, or Missing Items

• Please inspect your order immediately upon delivery.
• Report any damages, missing items, or wrong products within 14 days of delivery.
• Include clear photos of the packaging and product to expedite resolution.
  

🔄 Return Process

• Contact our Customer Support team with your order number and reason for return.
• If your return is approved, we will send return instructions. A prepaid return label may be provided depending on the reason.
• For returns due to our error (wrong/damaged item), we will cover return shipping.
• For voluntary returns (e.g., wrong size, changed mind), you are responsible for return shipping.
• Packages must be . Soft packages or padded envelopes will not be accepted.

💵 Refunds

• Once we receive and inspect your returned items, you will receive an email confirmation.
• Approved refunds will be issued to your original payment method within 10 business days.
• Your bank may require additional time to post the refund.
• If your return causes your total to fall below the free shipping threshold, the original shipping fee will be deducted from your refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Clipper or trimmer blade replacements
• Makeup brushes
• Clearance and final sale items (Deals Collection)
• Clippers and trimmers: all sales are final. Refunds or exchanges are only allowed in-store, and only for unused items in original packaging with receipt, returned within 14 days of purchase.
• Gift cards

🔄 Exchanges

We do not offer direct product exchanges. Please return the unwanted item and place a new order for the desired product.

⚠️ Repeated Returns

To ensure fair use for all customers, excessive or abusive return patterns may result in account limitations or order refusal.

🇪🇺 EU Customers

Customers in the European Union have the legal right to cancel or return their order within 14 days of delivery, without providing a reason. Items must meet the same return conditions stated above.

📦 Return Address

Hair Hustler Zone LLC

Returns Department (Include Order #)

620 Del Pilar Drive

Groveland, FL 34736-8018

USA

📩 Contact

If you have questions or need help, contact our team:

📧 contact@hairhustlerzone.com

📞 +1 (352) 890-0058